Shipping & Returns
- We offer FREE shipping on orders over $125 anywhere in the US!
- We ship within two-five business days
- For custom, backorders (pre-orders) or personalized orders, Items will be shipped after the 3-4 week (business days) processing period (from next business day order is placed), unless finished earlier in which we will gladly get it out to you. Backorder items with a date will ship approximately around that time. If you order both in stock items and backordered or personalized items, please note that your entire order will ship together. Please place 2 separate orders if you would like your in stock items without waiting.
- After a large sale we typically have a ton to package, allow up to 4-6 business days to receive tracking.
ITEMS MAY SHIP SEPARATELY... Due to us having several different warehouses, please be aware that some of your items may arrive in separate packages.
RETURNS FOR STORE CREDIT ONLY.
Orders can not be refunded/cancelled once paid
You have up to 7 days to return an item from day Usps marks package delivered. It must be in its original packaging and condition. Returns are accepted for store credit only.
Final Sale - Items 20% off or more are Final.(Includes BOGO items) No Returns on Sale Items. The term "Final Sale" means an item can not be returned or exchanged.
Any items purchased with store credit issued in sponsored contests or giveaway winnings/earnings
Items for your head (hats, beanies etc). Earrings (due to Sanitary Issues)
All swimwear, bodysuits, intimates, beauty products, Seasonal Items, Costumed Orders, Preorder items, Graphic Tees, Graphic Sweatshirts, Grab bag items are considered Final Sale
• Items may look slightly different due to camera resolution and lighting.
• If you send back an item that does not qualify for a return then you will be responsible to email and pay a return shipping charge of $5. We will hold non-returnable merchandise for 14 days. After 14 days the items will be donated to charity.
• You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
What if I need to return an Eligible item I purchase?
Our main priority is for our customers to be happy!! If you find yourself in need of returning an eligible item please review the following:
-In an effort to keep our prices as low and competitive as possible, all qualified returns will be issued store credit
-Returned merchandise cannot be worn, washed, stained, damaged or altered in any way must be return in original condition. All hang tags must be intact (if the item came with one), and attached in their original form.
-If items appear worn, or have stains, smells of cigarette smoke, deodorant, dog hair or odors, etc it will not be accepted.
-All eligible items for return are required to be securely and neatly packaged, must be postmarked with tracking, and shipped within 15 days of original receipt.
-Shipping charges are non-refundable, and the cost incurred for return shipment is the responsibility of the sender.
-If, for any reason, all of the above criteria are not met when attempting to submit a return, we reserve the right to reject and/or refuse any item according to our discretion.
-Upon receipt and approval, return processing takes 3-5 business days to complete. You will receive an email to the email address we have on hand with the information about how to redeem your store credit.
~ If a preorder item(s) has to be cancelled credit will be issued as store credit only
Do NOT attempt to return any items if the above criteria is not matched, for our returns department will not accept it.
We also suggest getting tracking for the package as we are not responsible for any lost in transit packages.
Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to us.
What if I want to exchange something?
We do not offer traditional exchanges. Any items that are sent back are processed as returns. (Please read above to see how those work.)
What if I received a damage item?
We are diligent in wrapping each purchase personally so it reaches you safely.
Replacement items are based on current inventory. We only replace items if they are defective or damage. If you receive a defective or damage item you must contact us at email@example.com within 3 days of receipt and include a clear image of damage of product in question. Please note that the actual delivery will be checked and verified through our carrier's tracking system. Damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags. We are not responsible for merchandise damages after item has been worn, wash or altered. NO EXCEPTIONS.
What if I paid with SEZZLE and need to return something?
We love that our customers are taking advantage of using Sezzle to pay for their orders! If you return something before you are finished with your payments, you are still responsible for the payments as agreed. (If you mail us a return we will issue you store credit as normal, but the remaining payments for the item(s) will still be debited from your account as planned.)
If you ever need help with sizing, please feel free to contact us at firstname.lastname@example.org